http://www.youtube.com/v/axPM1eFMGP0&hl=en BCR 048: Praising great customer service – is it THAT HARD?!?!? http://feedproxy.google.com/~r/BetterCommunicationResults/~3/mJMNi30dSTw/ 2009-08-02 http://www.leehopkins.com/blog/wp-content/plugins/podpress/images/powered_by_podpress_large.jpg