http://www.odeo.com/channels/457-The-Social-Customer-Manifesto ChristopherCarfi no There are no spectators anymore. Participate. There are no spectators anymore. Participate. A look at sales and marketing, communications, and business from the radical point-of-view of the customer. en-US 40 Tue, 22 Sep 2009 15:48:44 -0700 Tue, 22 Sep 2009 15:48:44 -0700 Marketing http://www.odeo.com/episodes/25167215-Chatting-about-Scanaroo-on-ComputerAmerica Click here to listen Yesterday, I had the opportunity to chat for an hour with Craig Crossman on ComputerAmerica about Scanaroo.  ( ComputerAmerica is the nation’s longest running nationally syndicated radio talk show on computers and technology and is heard on both the Business TalkRadio Network and the Lifestyle TalkRadio Network, weeknights at 10PM Eastern time, by about 1.5MM listeners.) The conversation with Crossman was a really good time. We covered all sorts of different things around the history of Scanaroo, including: What was the genesis behind developing Scanaroo? How will Scanaroo help customers? How will mobile devices and applications like Scanaroo affect business? Is this just for loyalty cards? What has the market’s reaction been thusfar? How many users? How is it being promoted? What’s next for Scanaroo? All in all, a highly enjoyable conversation. Take a listen. Click here to listen Yesterday, I had the opportunity to chat for an hour with Craig Crossman on ComputerAmerica about Scanaroo.  ( ComputerAmerica is the nation’s longest running nationally syndicated radio talk show on computers and technology and is heard on both the Business TalkRadio Network and the Lifestyle TalkRadio Network, weeknights at 10PM Eastern time, by about 1.5MM listeners.) The conversation with Crossman was a really good time. We covered all sorts of different things around the history of Scanaroo, including: What was the genesis behind developing Scanaroo? How will Scanaroo help customers? How will mobile devices and applications like Scanaroo affect business? Is this just for loyalty cards? What has the market’s reaction been thusfar? How many users? How is it being promoted? What’s next for Scanaroo? All in all, a highly enjoyable conversation. Take a listen. Click here to listen Yesterday, I had the opportunity to chat for an hour with Craig Crossman on ComputerAmerica about Scanaroo.  ( ComputerAmerica is the nation’s longest running nationally syndicated radio talk show on computers and technology and is heard on both the Business TalkRadio Network and the Lifestyle TalkRadio Network, weeknights at 10PM Eastern time, by about 1.5MM listeners.) The conversation with Crossman was a really good time. We covered all sorts of different things around the history of Scanaroo, including: What was the genesis behind developing Scanaroo? How will Scanaroo help customers? How will mobile devices and applications like Scanaroo affect business? Is this just for loyalty cards? What has the market’s reaction been thusfar? How many users? How is it being promoted? What’s next for Scanaroo? All in all, a highly enjoyable conversation. Take a listen. tag:odeo.com,2009-09-22,25167215 Tue, 22 Sep 2009 15:48:44 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/23584267-Yes-We-Can Ok, one small politically-oriented post.  Check out this hot mashup of Lee Dorsey v. Obama by Tano Sokolow..."Yes We Can"...brilliant. Ok, one small politically-oriented post.  Check out this hot mashup of Lee Dorsey v. Obama by Tano Sokolow..."Yes We Can"...brilliant. Ok, one small politically-oriented post.  Check out this hot mashup of Lee Dorsey v. Obama by Tano Sokolow..."Yes We Can"...brilliant. tag:odeo.com,2008-11-05,23584267 Wed, 05 Nov 2008 13:32:29 -0800 no The Social Customer Manifesto http://www.odeo.com/episodes/22606233-Going-With-the-Open-Flow We've posted the audio from last week's Supernova Open Flow call, as well as the transcript from the live parallel IRC web chat: - Call audio (MP3, 109 minutes):  http://tinyurl.com/639g2g - Chat transcript: http://tinyurl.com/5hget3 The conversation, featuring Supernova organizer Kevin Werbach, author and consultant Elliot Maxwell, BT's Jeremy Ruston, noted technologist (and Open Flow track chairperson) Tantek Celik, and Chris Carfi of Cerado, covered an impressive range of topics around the meaning of openness in business. From standards that emerge bottom-up, to changing incentive structures in organizations, to the possible links between openness and tyranny, it was a challenging discussion filled with insights. We will bring some of the themes from the call into the Open Flow track at Supernova -- along with a visual record of the conversation by illustrator Eileen Clegg. We welcome your comments at openflow@supernova2008.com, or on our Conversation Hub site at http://tiny... We've posted the audio from last week's Supernova Open Flow call, as well as the transcript from the live parallel IRC web chat: - Call audio (MP3, 109 minutes):  http://tinyurl.com/639g2g - Chat transcript: http://tinyurl.com/5hget3 The conversation, featuring Supernova organizer Kevin Werbach, author and consultant Elliot Maxwell, BT's Jeremy Ruston, noted technologist (and Open Flow track chairperson) Tantek Celik, and Chris Carfi of Cerado, covered an impressive range of topics around the meaning of openness in business. From standards that emerge bottom-up, to changing incentive structures in organizations, to the possible links between openness and tyranny, it was a challenging discussion filled with insights. We will bring some of the themes from the call into the Open Flow track at Supernova -- along with a visual record of the conversation by illustrator Eileen Clegg. We welcome your comments at openflow@supernova2008.com, or on our Conversation Hub site at http://tinyurl.com/5qgn77. (crossposted from the ConversationHub) We've posted the audio from last week's Supernova Open Flow call, as well as the transcript from the live parallel IRC web chat: - Call audio (MP3, 109 minutes):  http://tinyurl.com/639g2g - Chat transcript: http://tinyurl.com/5hget3 The conversation, featuring Supernova organizer Kevin Werbach, author and consultant Elliot Maxwell, BT's Jeremy Ruston, noted technologist (and Open Flow track chairperson) Tantek Celik, and Chris Carfi of Cerado, covered an impressive range of topics around the meaning of openness in business. From standards that emerge bottom-up, to changing incentive structures in organizations, to the possible links between openness and tyranny, it was a challenging discussion filled with insights. We will bring some of the themes from the call into the Open Flow track at Supernova -- along with a visual record of the conversation by illustrator Eileen Clegg. We welcome your comments at openflow@supernova2008.com, or on our Conversation Hub site at http://tinyurl.com/5qgn77. (crossposted from the ConversationHub) tag:odeo.com,2008-06-12,22606233 Thu, 12 Jun 2008 10:54:26 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/22132361-Voices-of-CRM-A-Podcast (MP3) Many thanks to Barney Beal of TechTarget, who invited me onto the monthly "Voices of CRM" podcast.  Was a great chance to chat a bit about the VRM overview that was held at the Customer Service is the New Marketing event last week, as well as to chat about social networking for business.  Here's a link to the show. (MP3) Many thanks to Barney Beal of TechTarget, who invited me onto the monthly "Voices of CRM" podcast.  Was a great chance to chat a bit about the VRM overview that was held at the Customer Service is the New Marketing event last week, as well as to chat about social networking for business.  Here's a link to the show. (MP3) Many thanks to Barney Beal of TechTarget, who invited me onto the monthly "Voices of CRM" podcast.  Was a great chance to chat a bit about the VRM overview that was held at the Customer Service is the New Marketing event last week, as well as to chat about social networking for business.  Here's a link to the show. tag:odeo.com,2008-02-12,22132361 Tue, 12 Feb 2008 16:31:45 -0800 no The Social Customer Manifesto http://www.odeo.com/episodes/22118340-Social-Networking-for-Business-and-the-Law-A-Podcast (iTunes) (MP3) Ok, that was fun.  Had a chance to chat last week regarding social networking with a bunch of great folks, including: Kara Swisher, co-executive editor of All Things Digital Law.com bloggers and co-hosts, J. Craig Williams and Robert Ambrogi Eric Goldman, Director of the High Tech Law Institute at Santa Clara University School of Law Here's a quick overview, courtesy of L2L: "Social networking sites have reconnected old friends and former colleagues, created  networking ties and have rekindled relationships all over the world. On Lawyer2Lawyer , we will explore privacy rights, intellectual property issues and even defamation and cyber bullying, all rising from social networking sites and discuss the popularity of these sites and the legal issues surrounding the online world of social networking." This podcast was part of a series done by the LegalTalkNetwork (standard disclaimer: neither am I a lawyer, nor do I play one on the internet).  Here's... (iTunes) (MP3) Ok, that was fun.  Had a chance to chat last week regarding social networking with a bunch of great folks, including: Kara Swisher, co-executive editor of All Things Digital Law.com bloggers and co-hosts, J. Craig Williams and Robert Ambrogi Eric Goldman, Director of the High Tech Law Institute at Santa Clara University School of Law Here's a quick overview, courtesy of L2L: "Social networking sites have reconnected old friends and former colleagues, created  networking ties and have rekindled relationships all over the world. On Lawyer2Lawyer , we will explore privacy rights, intellectual property issues and even defamation and cyber bullying, all rising from social networking sites and discuss the popularity of these sites and the legal issues surrounding the online world of social networking." This podcast was part of a series done by the LegalTalkNetwork (standard disclaimer: neither am I a lawyer, nor do I play one on the internet).  Here's a link to the show. (iTunes) (MP3) Ok, that was fun.  Had a chance to chat last week regarding social networking with a bunch of great folks, including: Kara Swisher, co-executive editor of All Things Digital Law.com bloggers and co-hosts, J. Craig Williams and Robert Ambrogi Eric Goldman, Director of the High Tech Law Institute at Santa Clara University School of Law Here's a quick overview, courtesy of L2L: "Social networking sites have reconnected old friends and former colleagues, created  networking ties and have rekindled relationships all over the world. On Lawyer2Lawyer , we will explore privacy rights, intellectual property issues and even defamation and cyber bullying, all rising from social networking sites and discuss the popularity of these sites and the legal issues surrounding the online world of social networking." This podcast was part of a series done by the LegalTalkNetwork (standard disclaimer: neither am I a lawyer, nor do I play one on the internet).  Here's a link to the show. tag:odeo.com,2008-01-29,22118340 Tue, 29 Jan 2008 08:34:16 -0800 no The Social Customer Manifesto http://www.odeo.com/episodes/15008023-Clue-Unit-21-Community-as-Business-Rapid-Fire tag:odeo.com,2007-07-18,15008023 Wed, 18 Jul 2007 01:10:39 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/13394893-Clue-Unit-20-A-Conversation-with-Derek-Powazek-June-25-2007 tag:odeo.com,2007-06-25,13394893 Mon, 25 Jun 2007 13:26:12 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/13394853-A-Conversation-With-Doug-Engelbart tag:odeo.com,2007-06-13,13394853 Wed, 13 Jun 2007 05:07:29 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/13394813-Clue-Unit-19-The-Ad-Model-in-Communities-as-Business-June-10-2007 tag:odeo.com,2007-06-11,13394813 Mon, 11 Jun 2007 04:44:00 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/12912163-Clue-Unit-15-Interview-with-Deb-Schultz-on-Transparency-May-24-2007 tag:odeo.com,2007-05-25,12912163 Fri, 25 May 2007 18:35:32 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/12911993-Clue-Unit-14-Non-traditional-Discussion-of-Transparency-May-23-2007 tag:odeo.com,2007-05-24,12911993 Thu, 24 May 2007 00:34:48 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/11499483-Clue-Unit-13-Transparency-and-Communities-May-4-2007 tag:odeo.com,2007-05-04,11499483 Fri, 04 May 2007 17:52:05 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/11499413-Clue-Unit-12-A-Grab-Bag-of-Topics-April-30-2007 tag:odeo.com,2007-05-01,11499413 Tue, 01 May 2007 22:16:36 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/10241933-Clue-Unit-7-Show-Notes-March-19-2007 tag:odeo.com,2007-03-19,10241933 Mon, 19 Mar 2007 20:08:47 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/8782123-Clue-Unit-4-Show-Notes-February-14-2007 tag:odeo.com,2007-02-14,8782123 Wed, 14 Feb 2007 20:09:11 -0800 no The Social Customer Manifesto http://www.odeo.com/episodes/8782043-Clue-Unit-3-Show-Notes-February-7-2007 tag:odeo.com,2007-02-07,8782043 Wed, 07 Feb 2007 20:04:00 -0800 no The Social Customer Manifesto http://www.odeo.com/episodes/7484003-Clue-Implementation-Unit-Podcast-1 tag:odeo.com,2007-02-01,7484003 Thu, 01 Feb 2007 17:55:00 -0800 no The Social Customer Manifesto http://www.odeo.com/episodes/8182613-Clue-Unit-2-Show-Notes-January-30-2007 tag:odeo.com,2007-01-31,8182613 Wed, 31 Jan 2007 07:39:00 -0800 no The Social Customer Manifesto http://www.odeo.com/episodes/1807255-Getting-Found-in-the-Long-Tail-Recommendations tag:odeo.com,2006-08-25,1807255 Fri, 25 Aug 2006 21:03:07 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/1497733-Friday-Fun-It-s-A-Series-Of-Tubes-dance-remix tag:odeo.com,2006-07-14,1497733 Fri, 14 Jul 2006 17:32:48 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/1366471-The-Rant-Are-We-Customers-Or-Consumers tag:odeo.com,2006-06-20,1366471 Tue, 20 Jun 2006 18:21:50 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/1209643-A-Conversation-With-Eric-Mattson-At-MarketingMonger tag:odeo.com,2006-05-18,1209643 Thu, 18 May 2006 22:03:00 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/1161482-Podcast-Customer-Relationships-Communications-and-Enterprise-Social-Networking tag:odeo.com,2006-05-12,1161482 Fri, 12 May 2006 23:32:36 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/793175-The-Social-Customer-Manifesto-Podcast-15FEB2006 tag:odeo.com,2006-02-15,793175 Wed, 15 Feb 2006 13:33:00 -0800 no The Social Customer Manifesto http://www.odeo.com/episodes/700957-The-Social-Customer-Manifesto-Podcast-3FEB2006 tag:odeo.com,2006-02-03,700957 Fri, 03 Feb 2006 15:17:00 -0800 no The Social Customer Manifesto http://www.odeo.com/episodes/661297-The-Social-Customer-Manifesto-Podcast-27JAN2006 tag:odeo.com,2006-01-27,661297 Fri, 27 Jan 2006 14:24:22 -0800 no The Social Customer Manifesto http://www.odeo.com/episodes/599390-The-Social-Customer-Manifesto-Podcast-13JAN2006 tag:odeo.com,2006-01-13,599390 Fri, 13 Jan 2006 16:55:50 -0800 no The Social Customer Manifesto http://www.odeo.com/episodes/116412-The-newvoices-Tag-Throwing-On-The-Floodlights tag:odeo.com,2005-07-26,116412 Tue, 26 Jul 2005 21:22:44 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/78673-All-About-DELL-The-Social-Customer-Manifesto-Podcast-7JUL2005 tag:odeo.com,2005-07-07,78673 Thu, 07 Jul 2005 11:49:08 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/67129-The-Social-Customer-Manifesto-Podcast-29JUN2005 tag:odeo.com,2005-06-29,67129 Wed, 29 Jun 2005 09:42:10 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/26189-What-Happens-When-You-Put-Kryptonite-In-A-Nalgene-Bottle tag:odeo.com,2005-05-04,26189 Wed, 04 May 2005 21:13:29 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/13651-Community-Chat-Podcast tag:odeo.com,2005-04-12,13651 Tue, 12 Apr 2005 08:52:52 -0700 no The Social Customer Manifesto http://www.odeo.com/episodes/6378-Plotting-The-Trajectory tag:odeo.com,2005-03-14,6378 Mon, 14 Mar 2005 12:37:54 -0800 no The Social Customer Manifesto http://www.odeo.com/episodes/2990-Relationship-Hubs-In-The-Long-Tail-podcast tag:odeo.com,2005-02-16,2990 Wed, 16 Feb 2005 17:57:04 -0800 no The Social Customer Manifesto http://www.odeo.com/episodes/2991-The-Business-Blogging-Field-Guide-Part-7-The-CEO-Blog tag:odeo.com,2005-02-08,2991 Tue, 08 Feb 2005 05:56:38 -0800 no The Social Customer Manifesto http://www.odeo.com/episodes/2992-The-Business-Blogging-Field-Guide-Part-6-The-Do-er tag:odeo.com,2005-02-03,2992 Thu, 03 Feb 2005 18:45:56 -0800 no The Social Customer Manifesto